The Evergreen

Cancellations & Refunds

Cascadia Crates understands that moving and event plans can change. Our cancellation policy is intended to provide reasonable flexibility while allowing us to reserve inventory for each customer.

Cancellations 72 Hours or More Before Delivery

Cancellations made 72 hours or more before the scheduled delivery date will receive a full refund.

• 72 Hours or More Before Delivery: Full refund

• Less Than 72 Hours but at Least 24 Hours Before Delivery: 50% refund

• Less Than 24 Hours Before Delivery: No refund

Any applicable refund will generally be issued to the original payment method.

Rescheduling

If Customer needs to change the scheduled delivery or pickup date, Customer should contact Cascadia Crates as soon as possible.

Cascadia Crates will make reasonable efforts to accommodate the requested change based on equipment availability and scheduling.

There is no rescheduling fee when the requested date is available and the change can be accommodated without additional service costs.

A requested change is not guaranteed until confirmed by Cascadia Crates.

Delivery Issues

If weather, road conditions, emergencies, equipment damage or failure, or other unforeseen circumstances affect Cascadia Crates’ ability to complete a scheduled delivery or pickup, Cascadia Crates will make reasonable efforts to communicate with Customer and reschedule the service.

If Cascadia Crates is unable to fulfill an order because of circumstances outside its reasonable control, Cascadia Crates may reschedule the rental or provide a full refund for the affected order or service.

Delivery & Pickup

Cascadia Crates will deliver the rental package to the address provided by Customer during checkout or on the applicable rental order on the scheduled delivery date.

Customer agrees to provide accurate delivery information and ensure reasonable and safe access to the delivery location.

Delivery is available within Cascadia Crates’ designated service area. Additional fees may apply for locations outside the standard service area.

At the end of the rental period, Cascadia Crates will pick up the reusable totes and rental equipment from the scheduled location unless other arrangements have been approved in advance.

Before pickup, Customer must:

• Empty all totes.

• Nest totes together where applicable.

• Keep equipment reasonably accessible.

• Ensure there is safe and reasonable access to the pickup location.

• Have all rental equipment ready at the scheduled pickup time.

  
  

Customer is responsible for ensuring that all rented equipment is available for pickup.

If no one is available when required, equipment is inaccessible, access is blocked, pets are unsecured, unsafe conditions exist, or incorrect or incomplete information was provided, Cascadia Crates may charge an additional pickup, trip, or service fee.

Cascadia Crates reserves the right to decline or postpone delivery when conditions present an unreasonable safety risk to employees, contractors, Customer, or property.